Facilitech Services Customer Survey

To meet our clients’ needs, Facilitech believes in a personal commitment to be customer-focused, results-oriented and performance driven. As such, we want to know how we are doing in satisfying your business needs. Your participation and feedback are invaluable for enhancing our service delivery. How many years have you (or your company) been doing business with Facilitech?                       -- select -- 0-1 year 1-5 years 5-10 years 10+ years   RATINGS Please indicate your satisfaction level below. Recognizing that you may work with more than one service group or division, please indicate in the comment section any specific feedback that may differ from one group to another.   Professional and courteous manner of phone representative. Dissatisfied Satisfied Very Satisfied Not Applicable Comments:     Prompt schedule of requests to meet business needs. Dissatisfied Satisfied Very Satisfied Not Applicable Comments:     Timely follow up of questions, problems, or concerns. Dissatisfied Satisfied Very Satisfied Not Applicable Comments:     Written proposal was clear, concise, professional, and timely. Dissatisfied Satisfied Very Satisfied Not Applicable Comments:     Well informed of deliveries, progress, and completion dates. Dissatisfied Satisfied Very Satisfied Not Applicable Comments:     Technician punctuality. Dissatisfied Satisfied Very Satisfied Not Applicable Comments:     Prior notification of technician’s delay (if applicable). Dissatisfied Satisfied Very Satisfied Not Applicable Comments:     Satisfaction of cleanliness of work area left by technician. Dissatisfied Satisfied Very Satisfied Not Applicable Comments:     Thorough explanation of completed work by technician. Dissatisfied Satisfied Very Satisfied Not Applicable Comments:     Professional and courtesy of technician/crew. Dissatisfied Satisfied Very Satisfied Not Applicable Comments:     Overall Rating. Dissatisfied Satisfied Very Satisfied Not Applicable Comments:     General comments:   How did you hear about us?  (check all that apply) Advertisement Yellow Pages Email Mailer BOMA ABC Referral Internet Other    Would you recommend Facilitech to others? Yes  No   Would you like someone to contact you?  Yes  No   Name:   Company:   Phone:   Email:     Thank you for your input.